Robert Frost Fine Footwear
(231) 439-2777
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Frostshoes Shipping Policy

 

UNITED STATES CUSTOMERS

         www.frostshoes.com offers flat rate shipping.  We offer UPS ground, USPS 3 Day Express and USPS Overnight shipping.  We have modified our shipping policy to offer our domestic customer express shipping options previously unavailable.   We will be offering flat rate $10 shipping on all ground orders during the sale period .         

We will process and ship orders immediately.  UPS and USPS Scheduled pickups are at 12:30PM Eastern Standard Time.  Orders placed before 11:00 AM Eastern Standard Time will ship that day.  You can expect your UPS Standard Ground within 5 business days, USPS Express within 3 business days and USPS Overnight Orders placed before 11:00 AM Eastern Standard time the next day. 

        Hawaii and Alaska are not recognized as a part of the continental United States, as a result, we will ship to our Hawaii and Alaskan customer using the USPS.  All continental shipping rates and policies otherwise apply.  Also, return shipping from Hawaii and Alaska are at customer expense.  

        APO/FPO shipments are proudly offered and ship via USPS.  However, APO and FPO customers will not receive free return shipping.  All continental shipping rates and policies otherwise apply.   

        Thank you for considering our services.  We offer fantastic product at competitive pricing with outstanding customer service.  Let us prove it to you.  We value your business and would appreciate the opportunity to serve your footwear, outerwear and accessory needs. 

CANADIAN CUSTOMERS

         www.frostshoes.com currently ships International Standard (UPS Ground), International Express (UPS 3 day express) and International Overnight (UPS Next Day Air).  By placing an order with our store you allow UPS to brokerage your purchase into the country.  BROKERAGE FEES INCURRED DEPEND ON THE NUMBER OF ITEMS PURCHASED AND THE COST OF SAID ITEMS.  ONE CAN EXPECT TO INCURR A CHARGE OF $35-$55 FOR BROKERAGE. 

         Please indicate CONTINUE after you have placed your items in your cart.  Next; complete your  account information in full, including POSTAL CODE.  Please leave CHOOSE STATE (N/A) or select NONE in the STATE field of customer account set-up. 

      The taxes and duties for the product are the responsibility of the consumer.  On average, one should expect to pay 14% tax on the declared value of an order, as well as 20% duty on the declared value.              

        RETURN SHIPPING OF CANADIAN AND INTERNATIONAL ORDERS IS THE RESPONSIBILITY OF THE CONSUMER.  

       We appreciate the business of our Canadian customers.  Shipping cost displayed at checkout may be inaccurate due to unrecognized shipping duties and tax matters relevant to out of country shipments.  Please message or call with any questions.

Global Customers

        Due to the overwhelming number of worldwide orders www.frostshoes.com has developed a shipping expectancy.  United Kingdom, France, Australia, Russia, Germany and more have received shipments from our web store and we will continue to ship all countries interested in our services.

International consumers must use Paypal to process orders.

Please visit www.paypal.com for more information.

Orders placed without paypal will be cancelled and customer notified.  

  • We ship all countries (except U.S. and Canada) using the United States Postal Service (USPS). 
  • The cost of a shipping international standard is $55 USD (give or take $10 USD dependant on the size of package). 
  • The cost of shipping international express is $75 USD (give or take $10 USD dependant on the size of the package).
  • www.frostshoes.com is NOT responsible for return shipments.  Cost of returning items purchased at www.frostshoes.com is the responsibility of the consumer.  If items are returned to www.frostshoes.com with inaccurate address entered at point of purchase customers card WILL BE CHARGED for return shipping charges incurred.
  • PLEASE NOTE; WE WILL EMAIL YOU CUSTOMS DECLARATION FORM NUMBERS AND/OR POSTAL CODE TRACKING NUMBERS.  INTERNATIONAL PRIORITY PACKAGES WILL TAKE 10-14 BUSINESS DAYS TO ARRIVE. 
  • Also, one can expect to incurr a duty relevant to the cost of the item purchased.  Please reference the local postal provider of the receiving province/country for details.  Robert Frost Fine Footwear at www.frostshoes.com is not responsible for said taxes and/or duties. 

         We are attempting to accommodate the want of the international consumer while keeping shipping cost as fair as possible.  Our mission is to ship quality product worldwide at reasonable rates.  Please message or call if you have any questions regarding our international shipping practices and shop www.frostshoes.com often!

ALL CUSTOMERS: 

       We have no interest in profiting off of shipping.  Our goal is to provide fast and friendly customer service to all customers far and wide.  Please message or call if there is ANYTHING we can do to serve you better.

        Please note; UPS picks up at 1:00 PM Eastern time. Allow 5-7 business days for UPS ground packages. Thank you for your interest and shop www.frostshoes.com often!